PRIVACY POLICY & SMS TERMS AND CONDITIONS
Wells Home Builders LLC
Wells Home Builders LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and share personal information, including information collected through our website, customer communications, and SMS text-messaging program.
1. PRIVACY POLICY
Information We Collect
When you visit our website, contact Wells Home Builders LLC, request information or services, submit a website form, or consent to receive text messages, we may collect:
How We Use Your Information
Wells Home Builders LLC may use your personal information to:
How We Share Information
Wells Home Builders LLC does not sell or rent your personal information.
We may share limited personal information with contractors, consultants, payment processors, technology providers, text-messaging providers, and other service providers when reasonably necessary to operate our business, provide requested services, process payments, or deliver communications.
These service providers may only use the information as necessary to perform services on our behalf.
We may also disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of Wells Home Builders LLC, our customers, or others.
Mobile Information and SMS Consent
SMS consent and mobile opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or transfer SMS consent information to third parties or affiliates for their independent marketing activities.
SMS consent is specific to Wells Home Builders LLC and is not transferable to another business.
Information may be processed by messaging service providers solely to deliver communications authorized by the customer.
Data Protection
We use reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Data Retention
We may retain personal information, communications, service records, and SMS consent records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Privacy Choices
You may contact Wells Home Builders LLC to request that we update or correct the personal information we maintain about you, subject to applicable legal and record-retention requirements.
You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request has been processed.
2. SMS TERMS AND CONDITIONS
Consent to Receive SMS Messages
By voluntarily opting in to receive SMS messages from Wells Home Builders LLC, you agree to receive conversational and informational text messages regarding services, appointments, projects, and customer communications.
Messages may include:
How Customers Opt In
Customers may opt in to receive SMS messages from Wells Home Builders LLC through the following methods:
Website Forms: Customers may visit https://www.wellshomebuilders.com, complete an online contact or inquiry form, provide their mobile telephone number, and voluntarily select the SMS consent checkbox.
The SMS consent checkbox is optional and is not preselected. Customers must affirmatively select the checkbox to authorize SMS communications.
Customer-Initiated Text Messages: Customers may initiate a text conversation with Wells Home Builders LLC to request information or assistance. We may respond to the customer’s specific inquiry. Customer-initiated messages do not automatically authorize unrelated or ongoing SMS communications.
SMS consent is voluntary and is not required to purchase goods or services.
Message Frequency
Message frequency varies depending on customer inquiries, appointments, construction projects, warranty requests, and ongoing service communications.
Message and Data Rates
Message and data rates may apply.
Wells Home Builders LLC does not charge customers for receiving SMS messages. However, wireless carriers may impose charges under the customer’s mobile service plan.
Opt-Out Instructions
Customers may opt out of receiving SMS messages at any time by replying STOP to any message received from Wells Home Builders LLC.
We will also honor other reasonable requests that clearly communicate a desire to stop receiving text messages.
After opting out, customers may receive one final confirmation message. No additional SMS messages will be sent unless the customer provides new consent.
HELP and Customer Support
For assistance, reply HELP to any SMS message.
Customers may also contact Wells Home Builders LLC through:
Phone: 540-370-9910
Email: group@wellshomebuilders.com
Website: https://www.wellshomebuilders.com
Consent Is Optional
Consent to receive SMS messages is not a condition of purchasing goods or services from Wells Home Builders LLC.
Customers may communicate with our company through other available methods without agreeing to receive text messages.
Delivery of Messages
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery may be affected by wireless carrier networks, mobile devices, service coverage, or circumstances outside the control of Wells Home Builders LLC.
Eligibility
By consenting to receive SMS messages, you confirm that:
3. CHANGES TO THIS POLICY
Wells Home Builders LLC may update this Privacy Policy and SMS Terms and Conditions periodically.
Updates will be posted on this page with a revised effective date.
4. CONTACT INFORMATION
Wells Home Builders LLC
P.O. Box 1605
Waynesboro, Virginia 22980
Phone: 540-370-9910
Email: group@wellshomebuilders.com
Website: https://www.wellshomebuilders.com
Privacy Policy: https://wellshomebuilders.com/privacy-policy
SMS Terms and Conditions: https://wellshomebuilders.com/privacy-policy
WEBSITE SMS DISCLOSURE
Customers may contact Wells Home Builders LLC by text message regarding our services.
By voluntarily opting in through our website’s SMS consent checkbox, you agree to receive conversational and informational messages regarding appointment reminders, estimates, construction updates, warranty requests, billing inquiries, and customer service.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Consent is not required to purchase goods or services.
View our Privacy Policy and SMS Terms and Conditions at:
https://wellshomebuilders.com/privacy-policy
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