PRIVACY POLICY & SMS TERMS AND CONDITIONS

Wells Home Builders LLC respects your privacy and is committed to protecting the personal    information you provide to us. This Privacy Policy explains how we collect, use, protect, and share information, including information collected through our text-messaging program.

PRIVACY POLICY

Information We Collect:

When you visit our website, contact Wells Home Builders LLC, request information, submit a website form, or consent to receive text messages, we may collect:

• Your name
• Mobile telephone number
• Email address
• Property or project address
• Information about your construction, roofing, remodeling, warranty, or service request
• Communications you send to us
• Appointment and project information
• SMS consent and opt-in records

Other information you voluntarily provide;

How We Use Your Information: Wells Home Builders LLC may use your information to:

• Respond to questions and customer inquiries
• Schedule consultations, appointments, inspections, and meetings
• Provide estimates, proposals, and requested information
• Communicate about construction projects and services
• Send project updates and scheduling notices
• Send customer-selection and material reminders
• Provide payment, closing, inspection, and warranty-related information
• Deliver customer service and respond to support requests
• Maintain business, communication, and consent records
• Comply with applicable legal and regulatory requirements

How We Share Information:

• Wells Home Builders LLC does not sell or rent your personal information.
• We may provide limited information to contractors, consultants, technology providers, text-messaging providers, or other service providers when reasonably necessary to operate our business, provide requested services, or deliver communications. These providers may only use the information to perform services on our behalf.
• We may also disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of Wells Home Builders LLC, our customers, or others.
• Mobile Information and SMS Consent
• No mobile opt-in information or text-message consent will be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes.
• SMS consent is specific to Wells Home Builders LLC and is not transferable to another business.
• Data Protection
• We use reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.
• Data Retention
• We may retain personal information, communications, and SMS consent records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
• Your Privacy Choices
• You may contact Wells Home Builders LLC to request that we update or correct the personal information we maintain about you, subject to applicable legal and record-retention requirements.
• You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request has been processed.
• SMS TERMS AND CONDITIONS
• Consent to Receive Messages
• If you consent to receive conversational and informational SMS messages from Wells Home Builders LLC, you agree to receive text messages concerning:
• • Responses to your questions and inquiries
  • Consultations and appointment scheduling
  • Estimates, proposals, and requested information
  • Construction and project updates
  • Scheduling and service notifications
  • Customer selections and material reminders
  • Inspection, payment, closing, and warranty communications
  • Customer-service communications
  • Other information related to your inquiry, project, or relationship with Wells Home Builders LLC

Message Frequency:

• Message frequency may vary depending on your inquiry, project, appointments, and communications with Wells Home Builders LLC.
• Message and Data Charges
• Message and data rates may apply. Wells Home Builders LLC does not charge you for receiving text messages, but your wireless carrier may impose charges under your mobile service plan.

Opting Out:

• You may opt out of receiving text messages at any time by replying STOP.
• We will also honor other reasonable requests that clearly communicate your desire to stop receiving text messages. You may receive one final message confirming that your opt-out request has been processed. No additional SMS messages will be sent unless you provide new consent.
• Help and Customer Support
• Reply HELP for assistance or contact Wells Home Builders LLC at 540-370-9910.
• Consent Is Optional
• Consent to receive text messages is not a condition of purchasing goods or services from Wells Home Builders LLC.
• You may contact us through other available methods without agreeing to receive SMS messages.
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Delivery of Messages:

• Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by your wireless carrier, mobile device, service coverage, or circumstances outside the control of Wells Home Builders LLC.
• Eligibility
• By consenting to receive SMS messages, you confirm that:
• • You are at least 18 years old;
  • You are the owner or authorized user of the mobile number provided; and
  • You have authority to consent to receiving messages at that number.
• Changes to This Policy
• Wells Home Builders LLC may update this Privacy Policy and SMS Terms and Conditions periodically. Updates will be posted on this page with a revised effective date.

Contact Information

• Wells Home Builders LLC
  PO Box 1605
  Waynesboro, Virginia 22980
  Phone: 540-370-9910

             Email: group@wellshomebuilders.com
            Website: https://www.wellshomebuilders.com

• Privacy Policy: https://wellshomebuilders.com/privacy-policy
• SMS Terms: https://wellshomebuilders.com/privacy-policy

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

1. Types of SMS Communications:

If you have consented to receive text messages from Wells Home Builders, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries

Example: "[Wells Home Builders] "To opt out of messages "Text STOP to unsubscribe from messages at any time."
 Reply STOP to opt out.."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your Appointment reminders, Follow-up messages, billing inquires

.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

1. Opt-In Method:

You may opt in to receive SMS messages from Wells Home Builders in the following ways:

• By submitting an online form
• They message us first

1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

• Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

1. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

 You can text Wells Home Builders LLC for information regarding our services. By texting Wells Home Builders LLC, you agree to receive conversational and informational messages from us. Reply STOP to opt out or HELP for support. Message and data rates may apply. Messaging frequency may vary. Visit https://wellshomebuilders.com/privacy-policy to review our Privacy Policy and SMS Terms and Conditions.